Shipping policy
At 13.31
Every garment is a work of art—meticulously handcrafted by skilled Indian artisans using time-honoured techniques and exceptional detailing. We do not rush this process; each piece is given the time and attention it deserves to meet our exacting standards.
Processing & Delivery
All garments are made and finished by hand. Please allow 7–15 business days from the date of your order for dispatch. Delivery timelines may vary by location, but every order is ensured to arrive in perfect condition.
Domestic Shipping
We offer complimentary shipping across India.
International Shipping
Rates and delivery timelines are calculated at checkout based on destination. Duties and taxes, where applicable, remain the responsibility of the customer.
Order Tracking
Once your order has been dispatched, you will receive an email with tracking details to follow your shipment’s journey
Note: We take the utmost care in packaging and handling. Any delays caused by artisan production schedules, festivals, or unforeseen logistical issues will be communicated promptly.
1331.store is a brand owned by 13.31 A Circle
Return & Exchange Policy
1. Return for Store Credit
• We offer returns for store credit only.
• You can place a return request within 7 days of delivery.
• The product must be in the same condition as delivered — unworn, unused, with all tags, and in the original packaging.
2. Exchange
• You can exchange the product only for a different size.
• Exchanges for a different article/design are not available.
3. Products Bought on Discount
• Products purchased using any discount code or during any discount offer are not eligible for return or exchange.
4. How to Place a Return or Exchange
• Visit our website and go to the Account section.
• Log in to your account.
• You’ll find a Return & Exchange option.
• Select your order, choose return or exchange, and submit the request — quick and easy.
5. Need Help?
If you face any issue while placing the request, feel free to text us on WhatsApp at 8302306865
